FAQ

This page aims to answer many of the frequently asked questions clients have about Intellitext and the services we offer.

Q: Who benefits from TypeWell?
A: Many people benefit from TypeWell real-time transcription services, including those who are Deaf, hard of hearing, ESL speakers (English as a Second Language), veterans, the learning disabled, individuals with brain injuries, and those simply needing a meaning-for-meaning transcript to refer to later. We work in classrooms, hospitals, business meetings, laboratories, and just about anywhere you can imagine!

Q: I don't live in Nevada. Can I still receive onsite services?
A: Yes! We have established onsite TypeWell locations in Reno, Las Vegas, Los Angeles, San Diego, Salt Lake City, Provo/Ogden, Bellingham, Dallas, and Denver.  If you're looking for onsite assistance outside of these areas, we can either connect you with an existing provider or train someone in your area. Simply provide us with notice for your upcoming need and we will start researching. If your need is more immediate, remote services are a great alternative. Remote TypeWell services are very user-friendly we provide all of the equipment necessary.

Q: Do you charge extra for last minute real-time TypeWell transcription needs?
A: No. We understand last minute needs happen! You'll find we almost always respond to emails/calls within thirty minutes or less to make sure we're there when you need us most.

Q: I need a video captioned/audio transcription, but I have a very tight deadline. Can you help?
A: Our team frequently works around the clock to meet our clients' last minute needs. We understand new needs can pop up unexpectedly, and we're here to help meet them.

Q: Can you real-time transcribe math classes?
A: Yes. TypeWell, the software we utilize, has "math mode", allowing us to rapidly transcribe the symbols, notations, and characters used in all different branches of math and science.

Q: Do you do anything outside of real-time transcription?
A: Yes. We do audio transcription, video captioning, live webinar captioning and accessibility consulting. We tailor each project to fit your needs, as we understand no two projects are the same. See our services page for more information.

Q: Do you charge for technical support?
A: We do not charge for technical support and we are ready to assist you 24/7 via email or phone.  Please don't hesitate to contact us. We are happy to help!

Q: What are your hours of operation?
A: We are able to fulfill requests 24 hours a day, 7 days a week. We respond to emails very promptly and are often able to accommodate last minute requests.

Q: What's your cancellation policy?
A: Our cancellation policy is 24 hours from the start time of the scheduled service.

Q: Do I have to provide the equipment necessary?
A: We provide all of the equipment necessary for TypeWell transcription, although oftentimes the user prefers to use his/her own PC, Mac, smartphone, or tablet to view the real-time transcript.